We currently ship to the following locations;

Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

If you would like to place an order outside our standard delivery zones, please email us at enquiries@acasalondon.com for a quote.

For more information on our shipping zones, please refer to our Shipping & Returns page.

SHIPPING ZONES

Europe - Zone 1 - £20

Austria, Belgium, France, Germany, Italy, Netherlands, Spain.

Europe - Zone 2 - £30

Bulgaria, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.

Europe - Zone 3 - £40

Norway, Switzerland.

USA, Canada and Rest of the World

If you would like to place an order outside our standard delivery zones, please email us at enquiries@acasalondon.com for a quote.

We do reserve the right to contact you regarding an increase in the cost of shipping, to take additional payment, as international shipping varies on the weight and size of your order.

We aim to ensure that you recieve, and are able to enjoy your order in your home, as quickly as possible.

Orders are shipped Monday to Friday, excluding UK Bank Holidays. Please allow 1-2 business days for order processing.

Please note that our standard delivery time of 3-5 business days is an estimate and may vary depending on circumstances, such as distance, and any other external factors outside of Acasa London's and our courier's control. While we always strive to have our orders delivered as quickly as possible, we acknowledge that unforeseeable circumstances are inevitable and external factors outside Acasa London's and our courier's control will occasionally cause delays. We ask for your patience and understanding when they do.

Please feel free to contact us if your order hasn’t been delivered within the expected timescales, and we will check your order status.

Yes. We’ll provide updates at each stage of your order, from the moment you place it. Once your order is dispatched, you’ll receive a tracking reference which can be used to check the status of your delivery.

Should you want to return an item, please note we are unable to refund any delivery charges paid on your original order unless the product is faulty / incorrect.

You can absolutely return your order to us, please follow the instructions on our 'Returns' page. You must notify us within 14 days of receiving the order and the package must be received into our warehouse within 28 days of your initial delivery. For a full refund the return must be undamaged, unused and contained in its original packaging with all tags and labels attached. We are unable to refund your original or return postage costs unless the product is faulty / incorrect. All returns are subject to our returns policy.

Items purchased during a sale period are eligible for store credit only. Store credit will be issued to the email used to place your order. If a refund has been requested, we will automatically issue a store credit code.

Unfortunately, as a small business, we are unable to offer free returns. However, if you pay via PayPal you may be eligible to use their free "Return Shipping On Us" service whereby they will cover up to £15 of return shipping costs per return.

In the unfortunate experience of damage or fault, please report this to us within 24 hours of delivery - outside of this period damages will be deemed to have happened after the delivery event and claims for damages outside this period may be rejected.

In extreme cases where damage is visible prior to delivery being completed please reject the delivery so that the goods are returned with the driver back to us at Acasa London. Please notify us immediately if this happens.

To notify us that your product is damaged or faulty or if you have received the wrong item please contact us by email at: enquiries@acasalondon.com. You will need to attach photographic evidence of the faults or damage.

If the pictures confirm the damage/fault reported, you can choose for either an exact replacement to be sent out to you as soon as possible or a refund to be sent to your original method of payment. Unfortunately we cannot send you a different product as a replacement. In some cases we may ask you to return the damaged item back to us. Please do not dispose of damaged or faulty items or their packaging unless advised to do so by us.

Once we have received your return, you will receive a confirmation email to let you know we have got your return. We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days once we have recieved your return before getting in touch about your refund.

We aim to process refunds to the original payment method within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days once we have recieved your return before getting in touch about your refund.

We will endevour to respond to your enquery as quickly as possible, but please allow up to 48 hours for us to respond.